Employment Requirements
This opportunity is not open to C2C relationships or visa sponsorship.

This is opportunity is for local candidates only.

Responsibilities
Provide technical support to diagnose, analyze, research and resolve moderately complex computer incidents for internal and external customers.
Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services.
Provides preventative maintenance, troubleshooting, root cause analysis and resolution for moderately complex technical incident in order to ensure satisfaction.
Provides ad hoc technical training to customers groups on company technologies, infrastructure, hardware and software applications.
This position will require the ability to provide good verbal and written communication to effectively interact with customers and all levels of personnel.


Qualifications
2 years’ experience in a related field.
Must have experience in IT Break Fix and Service Center experience.
Knowledge of mainframe, microcomputer and/or network technologies and applications.
Must be able to utilize computer operating system software commands to troubleshoot and resolve moderately complex issues related to application and hardware/peripherals.
Ability to analyze moderately complex error conditions and/or abnormal situations and report malfunctions to management.
Understanding of customer business and product environment.
Understanding of business systems, data processing and customer service concepts and practices.

Preferred Qualifications
Undergraduate studies in Computer Science Management Information Systems, Business Administration, Insurance or a related field
Customer Service experience


*Solü Technology Partners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.