This opportunity is not open to C2C relationships or visa sponsorship.

Job Description
The position involves (1) working from a quiet location of your choosing (can be a home or office), (2) receiving repair inquiries from homeowners via video chat, (3) helping to diagnose common residential problems, virtually, as accurately as possible, and (4) advising/collaborating with the operations team on repair industry best practices to inform overall product strategy. This position requires a part-time (20 hour/week) commitment that includes nontraditional working shifts in the early morning and evening hours as well as weekends. It's possible to maintain your current employment and take these virtual diagnosis calls at your convenience (ex. before or after your current work hours).

Responsibilities
Log in to the diagnostic portal on the days/times that you select to be available to take calls
Take calls in a quiet, professional environment free from distractions
Interact with homeowners over video chat in real time, having them be your hands, feet, ears and eyes in their home as you guide them on the steps to take to narrow down and diagnose the source of the issue
Provide extraordinary care to homeowners with excellent customer service
Provide recommendations for repair vs replace options as needed
Enter the results of each video call into the diagnostic portal along with the compatible parts and/or tools needed for each repair
Provide guidance and consultation around strategy and operations approaches in the home repair industry (including product strategy, pricing, and step-by-step instruction for completing repairs)
Participate in meetings and ongoing trainings with the larger home repair team


Qualifications
15+ years of residential plumbing & HVAC hands-on experience
Possesses a Journeyman’s license in PHVAC, at minimum (preferably master’s status) with no complaints filed against their license
Able to pass a background check
Has strong computer skills
Natural desire to help and empower homeowners
Talented with describing plumbing steps in layman’s terms and patiently providing instruction
Keen ability to recognize the DIY skill level of each homeowner you work with
Friendly and personable; excellent people skills
High school diploma or equivalent
Comfortable with using a laptop and digital platforms
Professional home or office environment free from distractions
Strong, dependable wi-fi connection where calls will be taken
Willing to take part in continuing education as needed/required
Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors
Must not work as a remote/virtual technician for any other company (doing physical diagnoses and repairs is allowed)

Preferred Qualifications
Possesses an unrestricted state master’s license in PHVAC
Licensed in gas fitting, mechanical, and universal refrigerant
Has a strong social media presence
Is a member of a trade association Flexible scheduling


*Solü Technology Partners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.